Privacy Policy
Last updated: 17-06-2024
This Privacy Policy describes how Fixora.nl (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit the Site, use our services or make a purchase on Fixora.nl (the “Site”) or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means the user of the Services, whether you are a customer, website visitor or other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
**Changes to this Privacy Policy**
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
**How we collect and use your personal information**
In order to provide the Services, we collect and have collected personal information about you in the past 12 months from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms and conditions, and to protect or defend the Services, our rights, and the rights of our users or others.
**What personal information we collect**
The types of personal information we obtain about you depend on how you interact with our Site and use our services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information that we collect.
**Information we collect directly from you**
Information you provide directly to us through our Services may include:
- Basic contact information including your name, address, telephone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Store information including the items you view, place in your cart, or add to your wish list.
- Customer support information including information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services require you to provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
**Information we collect through cookies**
We also automatically collect certain information about your interactions with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information relating to your interactions with the Services.
**Information we obtain from third parties**
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, and to perform our agreement with you.
- When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we, or third parties we partner with, may collect certain information automatically using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, please see the section below, Third Party Websites and Links.
**How we use your personal information**
- **Providing products and services**. We use your personal information to provide you with the Services and to perform our agreement with you, including to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
- **Marketing and advertising**. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our Site and other websites.
- **Security and Fraud Prevention**. We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
- **Communication with you**. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests to be responsive to you, to provide you with effective services and to maintain our business relationship with you.
**Cookies**
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with powering our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to provide and improve our Site and our Services (including to remember your actions and preferences), perform analytics, and better understand user interactions with the Services (in our legitimate interests to operate, improve, and optimize the Services). We may also allow third-party service providers and third-party service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to not function properly or to become unavailable. Additionally, blocking Cookies may not completely prevent us from sharing information with third parties such as our advertising partners.
**How We Disclose Personal Information**
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized advertising using third-party services. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliated companies or otherwise within our group of companies, in our legitimate interests to run a successful business.
- In connection with a corporate transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms and conditions, and to protect or defend the Services, our rights and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes of
set out in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
Category:
- Identifiers such as basic contact information and certain order and account information
- Commercial information such as order information, store information and customer support information
- Internet or other similar network activity, such as Usage Data
Categories of recipients:
- Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
- Business and marketing partners
- Affiliated companies
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information in the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
Category of personal information:
- Identifiers such as basic contact information and certain order and account information
- Commercial information such as details of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data
Categories of recipients:
- Business and marketing partners
**User Generated Content**
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, such content will be public and accessible to anyone.
We do not control who has access to the information you choose to make available to others, and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you disclose, nor for the accuracy, use or misuse of any information you disclose or receive to third parties.
**Third Party Websites and Links**
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should carefully review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information found on those sites. Information you provide in public or semi-public locations, including information you share on third party social networking sites, may also be visible to other users of the Services and/or users of those third party platforms without limitation to our or any third party’s use thereof. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
**Children's Data**
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request that it be deleted.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) any personal information of persons under the age of 16.
**Security and retention of your information**
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you transmit to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to service your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
**Your Rights and Choices**
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply under certain circumstances, and in some cases we may deny your request as permitted by law.
- **Right to access/know**. You may have the right to request access to personal information we hold about you, including details of the ways in which we use and share your information.
- **Right to erasure**. You may have the right to request that we erase personal information we hold about you.
- **Right to rectification**. You may have the right to request that we correct inaccurate personal information we hold about you.
- **Right to portability**. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer this to a third party, in certain circumstances and with certain exceptions.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the representative to provide evidence that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
**Complaints**
If you have any complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to challenge our decision by contacting us using the contact details below, or lodge a complaint with your local data protection authority.
**International users**
Please note that we may transfer, store, and process your personal information outside of the country in which you reside, including to the United States. Your personal information will also be processed by staff and third party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK competent authority where applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.
**Contact**
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@Fixora.nl .
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**Contact information**
Fixora
info@ Fixora.nl